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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Legislative and regulatory requirements of the work groups functions

Organisations mission and goals

Organisations performance monitoring policies and procedures

Principles and processes for goal setting and monitoring

Principles and processes of performance management

Principles and processes of risk management

Requirements for client safety and comfort

Sources of information andor resources relevant to the work groups performance and client safety and comfort

Essential skills

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Communicate with work group

Facilitate work group to

establish operational goals in a context of client safety and comfort

establish performance monitoring strategies

participate in problem solving of deviations to performance and threats to client safety and comfort

Monitor and report team performance

Take into account opportunities to address waste minimisation environmental responsibility and sustainable practice issues including appropriate practices to ensure efficient use of resources

Evidence Required



The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit	The individual being assessed must provide evidence of specified essential knowledge as well as skills Consistency of performance should be demonstrated over the required range of situations relevant to the workplace Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Context of and specific resources for assessment	Assessment should replicate workplace conditions as far as possible Simulations may be used to represent workplace conditions as closely as possible Acceptable simulation requires involvement with a work group replication of situations and circumstances to assess essential knowledge and skills Resources essential for assessment include access to relevant workplace or appropriately simulated environment where assessment can take place relevant legislation regulations and guidelines mission statement and goals client safety and comfort requirements for a range of work contexts

Method of assessment	Observation in the work place if possible Written assignmentsprojects or questioning should be used to assess knowledge Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice Clinical skills involving direct client care are to be assessed initially in a simulated clinical setting laboratory If successful a second assessment is to be conducted during workplace application under direct supervision

Access and equity considerations	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Actions to support client safety and comfort may include:	Communicating effectively, including communicating risk, obtaining consent, involving the client as a partner in health care and being culturally respectful Identifying, preventing and managing adverse events and near misses Use of evidence and information to promote best practice and enhance client safety Working safely Being ethical Continuing learning Addressing issues specific to the client and/or client group

A risk management plan may include but is not limited to:	Identification of possible threats to client safety and comfort Strategies to mitigate risk Response plan for breaches of client safety and comfort

Supporting work group to complete job functions may include:	Clear communication of expectations Modelling Mentoring Training Responding appropriately and in a timely fashion to deviations to performance and threats to client safety and comfort Facilitate problem solving on an individual and work group level

Resources may include:	Information Equipment Materials

Strategies for monitoring performance may include:	Self monitoring Measurement against defined job functions Client satisfaction Peer monitoring